Verizon

Verizon Offers $20 Credit Following Massive Network Outage

Jean Gilles

19 Jan 2026 • 1 min read

Impacted by Wednesday’s massive network outage? Verizon is offering $20 in account credits as compensation. While the carrier did not specify the cause of the 10-hour disruption—which generated over 2 million reports on Downdetector—they have apologized and outlined how customers can claim their refund.

How to Claim Your $20 Credit

Verizon has directed customers to the My Verizon app.

Log in to the app.
Look for the offer prompt and tap Accept.
Verizon states this credit covers the equivalent of "multiple days of service."
Watch for a text message from Verizon containing further instructions.

Note: It is not yet clear if the credit will appear on your next immediate bill or a future cycle. Business customers will be contacted directly.

What Happened?

The outage affected wireless voice and data services, leaving phones in "SOS" or "no network" modes, though landlines were unaffected. Verizon urges anyone still experiencing issues to restart their device.

Competitors React

While rival networks AT&T and T-Mobile operated normally, they didn't miss the chance to poke fun at the disruption. "If you’re experiencing issues it’s not us... it’s the other guys," AT&T posted on Instagram. However, competitors aren't immune to similar issues; AT&T paid out $5 per customer following its own outage in 2024.

AT&T Launches amiGO Jr. Phone: The First Smartphone for Kids

The "first phone" struggle just got a lot easier.

Verizon Sues T-Mobile Over "False" Ad Claims

The long-simmering rivalry between the nation’s two largest wireless carriers has moved from the airwaves to the courtroom. Verizon (VZ.N) filed a federal lawsuit in Manhattan on Wednesday, accusing T-Mobile (TMUS.O) of a coordinated campaign of false advertising designed to deceive consumers and cause "irreparable harm&

Target BOGO Deal This Week: Save on T-Mobile, Verizon & More

Looking to lower your phone bill? Target is offering a Buy One, Get One 10% off deal on prepaid phone cards through the weekend. When you buy one card, you’ll get a second of equal or lesser value for 10% off. The offer covers all major players, including T-Mobile,

Leaving Verizon? Not So Fast According to A New 1-Year Rule

Verizon just made it significantly harder for customers to switch carriers. Following a recent FCC victory, the company has officially extended its phone-locking period from 60 days to a full year for its prepaid brands. The New Rules Effective January 20, 2026, devices purchased through Visible, StraightTalk, Total Wireless, and

T-Mobile Ties Employee Pay To New Credit Card Signups

T-Mobile launched its branded credit card in November. Since then, the card has become the only way for credit card users to keep their $5-per-line Autopay discount. It also offers 5% rewards on T-Mobile gear and 2% on other purchases. Internal sources say the company is now desperate to see

T-Mobile is Raising Prices (Again)—Is It Time to Leave?

T-Mobile just bumped up one of its monthly fees again, and people are hitting a breaking point. A recent poll found nearly 70% of customers are thinking about switching providers.