Total Wireless: 7 Things to Know Before Switching

Looking for a simple phone plan that’s affordable and runs on a reliable network? Total Wireless might be what you’re looking for. Instead of paying premium prices, this guide will cover their service so you can see if switching is the right choice for you.

What is Total Wireless?

Total Wireless is a prepaid, no-contract mobile carrier owned by Verizon. It was formerly branded as "Total by Verizon" before recently reverting to the original "Total Wireless" name.

Total Wireless does not own its own cellular network. Like other Mobile Virtual Network Operators (MVNOs), it rents space on a major carrier’s network. This allows them to offer great coverage and data speeds at a more budget-friendly price point than the major carrier's postpaid plans. Their service is ideal for individuals and families who want reliable coverage and affordable unlimited plans without being locked into a contract.

Which Network Does Total Wireless Use?

Total Wireless operates on Verizon's nationwide 4G LTE and 5G network.

This is one of the biggest advantages of Total Wireless, as you get access to one of the most reliable and far-reaching networks in the country—often with great performance, especially in rural areas, but without the premium cost of a direct Verizon plan.

For the most accurate idea of your specific coverage and speed, you should check Total Wireless's coverage map on their official website.

Plans & Pricing

Total Wireless offers straightforward, no-contract prepaid plans, all of which include unlimited nationwide talk and text. They are well-known for offering multi-line discounts, making them a strong option for families.

Total Wireless's current unlimited plans include:

• Family Plans: Total Wireless offers significant multi-line discounts, allowing you to get a lower price per line by adding family members. For example, a 4-line plan on the Total Base 5G Unlimited plan can drop the cost to as low as $25/line/month.
• Data Details: All plans feature unlimited data. However, the Base 5G and Total 5G plans may experience slower data speeds (deprioritization) during times of heavy network traffic. The more expensive plans also offer access to Verizon's fastest 5G Ultra Wideband network where available.

Key Features

Beyond the basics, Total Wireless includes several features that add value to their affordable price point:

• Verizon Network Access: Get service on one of the U.S.'s most reliable networks.
• 5-Year Price Guarantee: For new subscribers, Total Wireless guarantees your monthly plan rate for five years, providing certainty in your budget.
• Mobile Hotspot Data: All unlimited plans include a set amount of dedicated mobile hotspot data to share your connection with other devices.
• International Calling & Roaming: The top-tier plans offer unlimited international calling to a large number of countries and international roaming in Canada, Mexico, and other countries. The Base plan includes international talk and text.
• Disney+ Perk: Select unlimited plans include 6 months of Disney+ Premium on them.
• No Contract: Enjoy the freedom to change or cancel your service at any time with no long-term agreement.
• Taxes & Fees Included: The listed plan price is the final price, with taxes and fees included.

Pros and Cons

Total Wireless is an excellent fit for users who prioritize Verizon's network reliability on a budget. However, it's not without its drawbacks.

Customer Service & Support

Like many budget MVNOs, Total Wireless primarily uses digital and phone channels for support.

• Phone Support: Call their customer care for direct help.
• Live Chat: Get real-time answers on their website.
• Website: Use self-service tools to manage your account and access FAQs.
• Retail Stores: While there are no dedicated Total Wireless stores, service cards and some phones are available at major national retailers.

It is helpful to know that while digital support is effective for common issues, some people find direct human help to be less consistent than with major carriers.

How to Switch to Total Wireless

Switching to Total Wireless is a straightforward process, especially since it's a prepaid service:

1. Check Compatibility: Ensure your current phone is unlocked and compatible with the Verizon network, or purchase a new device directly from Total Wireless.
2. Choose Your Plan: Select the unlimited plan that best fits your data and international calling needs.
3. Order Your SIM Card (or eSIM): You can purchase a SIM kit online or at a retailer like Walmart. Total Wireless also supports eSIM on compatible devices for digital activation.
4. Activate Your Service: Follow the instructions provided.
5. Keep Your Number (Porting): If you wish to keep your old number, you will need your current provider's account number and PIN to transfer (port) it over during the activation process. Keep your old account active until the number transfer is complete to avoid losing your number.
6. Enjoy Your New Service: Once activated, you are ready to go.

Is Total Wireless Right for You?

Total Wireless is a clear choice if you value the reliability of Verizon's network but want to save money with an affordable, no-contract plan. It is particularly great for families who can take advantage of the generous multi-line discounts and for budget-conscious users who need dependable national coverage.

Before you make the switch, consider your data needs (especially if you are a heavy data user who might be sensitive to deprioritization), check the coverage in your specific area, and evaluate if the features, like the included taxes and the 5-year price guarantee, meet your priorities. If the combination of Verizon coverage and low-cost unlimited plans appeals to you, Total Wireless is certainly worth checking out.