Verizon Waives Fees to Connect Families After Hurricane Melissa

Following Hurricane Melissa's catastrophic Category 5 landfall recently in Jamaica, Verizon is immediately ensuring customers can maintain a vital connection with loved ones by waiving charges for calls, texts, and data to and from the region.

Verizon recognizes that communication is a critical lifeline during and after a disaster. To ease the burden on families separated by the storm, the company is implementing a robust relief plan extending support to areas heavily impacted by Melissa, including Jamaica, Turks and Caicos, and the Bahamas.

Service Details: What Customers Need to Know

From October 28 through November 12, 2025, Verizon is automatically waiving charges for several services for all consumer and small business customers across the affected area.

This offer includes customers on Verizon-owned prepaid brands, such as Straight Talk, Tracfone, Total by Verizon, Simple Mobile, Safelink, Walmart Family Mobile, Net10, GoSmart, and Page Plus.

Restoration and Resources

Customers do not need to take any action to receive this assistance. Verizon has automatically applied the waivers to accounts.

Verizon teams are actively monitoring the situation and deploying network resources and specialized personnel to assist with restoration efforts and network stability across the region.

For more information on Verizon’s ongoing emergency efforts, tips on preparing for severe weather, and network status updates, please visit the Emergency Resource Center.